Product may be returned within 30 days of sale date for a credit memo. Merchandise that is in new, resalable condition will receive a credit memo for the full value. 15% Restocking fee may apply. Bulbs, Gels, CDs, DVDs, cartridges, styli, fluids, bulk cable, and other expendable supplies may not be returned. Special order products and/or closeouts may not be returned for credit or exchange. You must call, email, or visit our online support prior to returning the item to have an RA (Return Authorization) number issued to you. Be sure to write this RA number on both the outside of the box and on an enclosure inside the box. The RMA will include address information. Return shipping cost is the buyer's responsibility and shipments must be sent insured. NLFX is not liable for damage to products while in transit to us.
Orders may not be canceled or modified once they have shipped. If an order is canceled after an item is shipped, that order will be treated as a standard return rather than an order cancellation. Return shipping is the responsibility of the customer. Items may be ship before tracking is issued. Refunds will be issued once the item is returned or we receive confirmation from the manufacture that the item has not shipped on Shipping Manufacture Direct Items.
If you receive a defective product, we will gladly assist you within the manufacturer's warranty terms. If your product is damaged in shipping we will work with the shipment carrier (UPS, FedEx, etc) to get a claim filed and a fast resolution for you. Defective products will be repaired or replaced at the discretion of NLfx Professional.